Last Updated: 21 March 2026

1. UPTIME TARGETS & CALCULATIONS

1.1 Target: Curzon Network aims for 99.9% availability of its hosting infrastructure.

1.2 Exclusions: "Monthly Downtime" (calculated over a 31-day month) strictly excludes:

(i) Scheduled maintenance where a 48 hour notice was provided.

(ii) Unscheduled emergency maintenance required for security or stability.

(iii) Failures of upstream providers, global internet routing, or Force Majeure events.

(iv) Downtime caused by Member scripts, applications, or breaches of the AUP.

2. MEMBER SERVICE GOODWILL CREDITS

2.1 Discretionary Nature: Any credits are issued solely at the discretion of Management as a "Member Service Goodwill Credit." These are not a penalty against the Company but a gesture of goodwill.

2.2 Value: Credits are capped at a maximum of $25.00 per event and are not redeemable for cash.

2.3 Forfeiture: Credits expire immediately upon the cancellation or termination of the associated Service or Membership.