Last Updated: 21 March 2026

1. PRE-PAYMENT & DELINQUENCY

1.1 Pre-payment Requirement: All Services are provided on a strictly pre-paid basis. Access to infrastructure, applications, and security services is contingent upon the successful advanced processing of Member fees.

1.2 Payment Failure: If an automated payment fails, Curzon Network will issue a notification to the Member’s registered email address. It is the Member’s responsibility to ensure contact details and payment methods are current.

1.3 5 Days Overdue: If an invoice remains unpaid for five (5) days, the service cost may be increased as a result of late fees.

1.4 14 Days Overdue (Suspension): If an invoice remains unpaid for fourteen (14) days, the Service will be automatically suspended. All public access, including website hosting and email functionality, will be disabled.

1.5 30 Days Overdue (Termination): If an invoice remains unpaid for thirty (30) days, the Service will be terminated. The Member acknowledges and agrees that termination results in the permanent, automated, and non-recoverable deletion of all data, files, and emails. Curzon Network is not liable for any data loss resulting from delinquency.

2. CANCELLATION BY THE MEMBER

2.1 Cancellation Process: Members may request the cancellation of a Service at any time. To be valid, all cancellation requests must be submitted formally through the Member Portal using the "Request Cancellation" function. Requests made via email, social media, or support tickets are not considered valid notice.

2.2 Cancellation Types:

Immediate: The Service will be terminated immediately upon processing, and all associated data will be purged.

End of Billing Cycle: The Service will remain active until the end of the current paid period, at which point it will be terminated.

2.3 Effect of Cancellation: Once a cancellation is processed, the Member loses all rights to the Service. Curzon Network is not required to maintain backups or provide data exports for cancelled services.

3. CANCELLATION BY CURZON NETWORK

3.1 Right to Terminate: Curzon Network reserves the right to cancel or terminate any Service or Membership at any time, with or without notice, if the Member breaches the Terms of Service Agreement or the Acceptable Use Policy (AUP).

3.2 Upstream Termination: If our upstream provider terminates a specific service or resource, Curzon Network may be forced to cancel the Member’s associated Service. In such cases, Curzon Network will provide as much notice as is reasonably practicable.

4. REFUNDS & PRO-RATA CREDITS

4.1 Non-Refundable Policy: Except where strictly required by the Australian Consumer Law (ACL), all payments made to Curzon Network are non-refundable.

4.2 No Pro-Rata Refunds: Curzon Network does not provide pro-rata refunds or credits for the unused portion of a billing cycle if a Member chooses to cancel their Service early.

4.3 Chargebacks: Any Member who initiates a credit card chargeback or PayPal dispute will have their Membership and all associated Services terminated immediately. Curzon Network reserves the right to report such incidents to credit reporting agencies and debt collection services.